Terms and Conditions

These Terms & Conditions govern all services provided by DH Sharpening. By scheduling an appointment, submitting items for sharpening, or otherwise using our services, you agree to be bound by the terms outlined below.

Service Terms & Delivery Radius

00.1A. 2026
Free Pickup & Delivery: Valid for all orders within Drumheller, Three Hills, and immediate surrounding communities. For locations further afield, a small travel surcharge may apply—please contact us for a quote.

• Minimum Order: A minimum service order of $30.00 is required for free pickup and delivery.

• Turnaround Time: Standard orders are typically returned within 24–48 hours. Commercial Tier orders receive 24-hour priority service.

• Condition of Blades: While we can repair most chips and broken tips, some blades may be beyond safe repair. We will always inspect your tools and provide an honest assessment before beginning work.

Payment: Payment is due upon delivery

1. Services Provided

DH Sharpening provides professional sharpening services for knives, scissors, blades, and related tools. All services are performed using techniques deemed appropriate based on the condition, material, and intended use of each item.

2. Final Sale of Services

Due to the irreversible nature of sharpening services, all services are final sale. Once an item has been sharpened, the service cannot be undone. As such, no refunds, returns, credits, or exchanges will be provided for completed services.

3. Condition of Items

Customers acknowledge that sharpening permanently alters the condition of tools. Results may vary depending on factors including, but not limited to:

Blade material and steel type

Prior sharpening history

Existing wear, damage, chips, or defects

Manufacturer specifications

DH Sharpening is not responsible for pre-existing conditions that affect performance or appearance after sharpening.

4. Customer Responsibility

It is the customer’s responsibility to:

Ensure items submitted for service are appropriate for sharpening

Review service descriptions and pricing prior to confirming an appointment

Disclose any known defects or concerns before service begins

By submitting items for sharpening, the customer authorizes DH Sharpening to perform the requested service.

5. Assumption of Risk & Waiver of Liability

Customers acknowledge that knives, scissors, and blades are inherently sharp and potentially dangerous tools. By engaging the services of DH Sharpening, the customer assumes all risks associated with the handling, use, transport, and storage of sharpened items.

To the fullest extent permitted by law, the customer releases and waives any claims against DH Sharpening, its owners, operators, and affiliates for injuries, damages, or losses arising from or related to the use or misuse of sharpened items following service.

6. Limitation of Liability

To the fullest extent permitted by law, DH Sharpening shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of sharpened items or from the performance of services.

7. Service Review

If a customer believes a service was not performed in accordance with professional standards, they must notify DH Sharpening within a reasonable time following service completion. While refunds are not provided, DH Sharpening reserves the sole discretion to review the service performed.

8. Pricing & Payment

All pricing is listed in advance and subject to change without notice. Payment is due upon completion of service unless otherwise agreed in writing.

9. Appointment Scheduling

Appointments are subject to availability. DH Sharpening reserves the right to refuse service for items deemed unsafe, unsuitable, or beyond the scope of services offered.

10. Policy Modifications

DH Sharpening reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of services constitutes acceptance of any changes.

10A. Pickup & Drop-Off of Items

Where DH Sharpening offers or facilitates pickup and/or drop-off of items, the customer acknowledges and agrees that such services are provided as a convenience only.

While reasonable care is taken during transport and handling, DH Sharpening shall not be responsible for loss, theft, or damage to items that occurs during pickup, transport, storage, or return, except where required by applicable law.

Customers are responsible for ensuring that items are:

Properly packaged and secured for transport

Clearly identified as belonging to the customer

Free from undisclosed defects that may compromise safe handling

By electing pickup and/or drop-off services, the customer assumes all associated risks and releases DH Sharpening from liability arising from such risks to the fullest extent permitted by law.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the applicable province and jurisdiction in Canada.